Frequently Asked Questions
Everything you need to know about your Aurora experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
How can I return an item?
Aurora offers a 30-day return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I track my order status?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey.
Are your products sustainably sourced?
At Aurora, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure all products meet high environmental standards.